Creating a production account Hillary July 07, 2020 04:13 Follow Click here to Create a Synapse production account. Your production account will be linked to your billing account and live account information. Have more questions? Submit a request Comments Judy J. Harkins October 30, 2018 22:55 Can't set up a production account - does every member need one? I get to the log-in page and it says invalid username/password - what the heck am I doing wrong? Judy J. Harkins October 30, 2018 22:58 Someone will need to coach me through this - it is way too complicated. Do I need the interview before filling out the production account? Is that why I can't get anywhere?