This is a brief overview of what to expect when setting up physical cards. We recommend starting this process as soon as possible so things are not delayed down the line.
Step 1: Submit your Art
(1) Card Art: Pick One
- Print on Demand (6 weeks*): For those that want to get up and running quickly
- Custom Cards (10-12 weeks*): For those that want further customization options (custom plastic or metal cards available)
(2) Collateral Art: View templates for carriers / envelopes / stickers.
By default, a standard package includes a print on demand card, a one page carrier and a non-custom envelope. Other customizations may affect your pricing per card.
Step 2: Sign off on Pre-Proof
Pre-proofs usually take a week to turn around. Additional edits will add additional time. Please review your pre-proof for errors and make changes as needed. When this is ready, we will ask you to sign off on any inventory we are ordering.
Step 3: Submit to Visa for Approval
Synapse will submit card art to Visa for review. This takes 2 weeks on average, and can be longer in some situations. Additional waivers for special exceptions from Visa will lengthen this process.
Step 4: Order Remaining Inventory (Custom Cards Only)
For custom cards, inventory will need to be ordered after Visa approval. The time to receive inventory varies based on the customizations.
Step 5: Submit a Test File
Testing takes about a week. Please use your application to create a card for all card designs. If you need us to submit this for you, let us know. After the card request is received, the printers will ensure everything is setup, then mail you the card for sign off.
Step 6: Begin Internal Testing
Please test your card functionality before issuing to end users. Our API docs provides a general guide for testing, though you should also test further for your specific use cases.
*Time may vary based on customizations, feedback from the printer, approval processes, etc.