How to Upload KYC Documents


1. Sign in as the end-user.

2. After signing in as the user ensure that you're on the Basic Info/Documents tab.

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3. Scroll down to the user's base doc and select Add More Documents.

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4. Selecting the KYC document you'd like to add will prompt you to upload it.

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5. Once the document has been uploaded you'll be returned to the main base doc page and will see it in "Submitted | Reviewing" status.

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6. Once the document is validated the "Submitted | Reviewing" status will be removed. If "Submitted | Invalid" is present then the document may require manual validation from Synapse.

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