How Do I Manage Duplicate User Accounts?

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Question

I have a user that is closed with a permission_code of 'DUPLICATE_ACCOUNT'. How can I get this account reopened?

Answer

  • If a user is closed with the DUPLICATE_ACCOUNT permission_code, this means that our system has detected another user on your platform with identical account details.
    • Possible reasons for duplicate account closure are listed here.
  • If you need the duplicate account reopened, you must close the user's other account that is currently open.
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