Why Is This Photo ID Invalid?

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Question

Why does this user have a Photo ID with a status of Submitted|Invalid?

Answer

Invalid reasons can be located a few ways:

  • If you are subscribed to USER|PATCH webhooks, you will receive a webhook whenever a physical document has a status change. (i.e. Submitted|Valid or Submitted|Invalid)
  • Using this endpoint will also allow you to view the status of each physical document uploaded.

Whenever a Photo ID has a status of Submitted|Invalid, there will be an "external_invalid_reason" associated with it. This defines why the document uploaded is invalid.

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A list of potential external_invalid_reasons can be found here, alongside next steps to remedy the invalid Photo ID.

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