Why Is This User's SSN Invalid?

Question

Why does this user have an SSN uploaded with a status ofSubmitted|Invalid?

Answer

Social Security Numbers (SSN) are initially verified with W-9 certification by the users and checked against additional databases to ensure they are not associated with a deceased individual.

• Every 24 hours we will verify SSNs directly with the IRS
• An SSN may have a status ofSubmitted|Invalid due to the following reasons:
  • The SSN uploaded may have been mistyped due to user error
  • The SSN uploaded doesn't directly match the user's name on their account
  • The IRS sends us an Invalid response during the verification process

To remedy an SSN with a status ofSubmitted|Invalid:

• Prompt the user to make sure that their name on file matches the name associated with the SSN
• Prompt the user to review their SSN uploaded for any mistypes

If the steps above do not remedy the issue:

• Upload a Social Security Card to the user's account and submit a ticket to help@synapsefi.com so that our team can manually review the SSN.
  • This article explains how to upload KYC to the dashboard
  • This endpoint allows you to upload the SSN card via API