Question
Why does this user have Locked permissions?
Answer
To determine why a user is locked, you can review the user's permission code.
- Via the dashboard when viewing the user's account (See screenshot below)
- Via API by using this endpoint
All potential permission_codes for locked accounts are listed below:
| BLOCKED_INDUSTRY | Credits are derived from a prohibited industry. |
| DOCS_NOT_PROVIDED | Requested documents not provided within the allotted 14-day window. |
| DORMANT_ACCOUNT | Dormant account status with balance. Manually reviewed by Compliance. |
| KYC_FRAUD|BLOCKED_LIST | Documents used to create account are in Synapse's blocked list. |
| KYC_FRAUD|FRAUDULENT_DOCS | Fraudulent documents used to create account. |
| HIGH_RETURNS | Velocity of returns indicates fraud (automated lock). |
| NEGATIVE_BALANCE | The account is overdrawn. Next steps to remedy a negative balance can be found here. |
| NOT_KNOWN | May be due to a specific transaction return. Return codes that can lock users and/or nodes are indicated here. |
| UNUSUAL_ACTIVITY|COMPLIANCE_SUSPICIOUS | Compliance Reasons -- Indications of unusual/suspicious activity found. |
| UNUSUAL_ACTIVITY|LEGAL_REQUEST | Legal Request -- Synapse received legal notice to restrict account. |
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