Why does this user have Locked permissions?
To determine why a user is locked, you can review the user's permission code.
- Via the dashboard when viewing the user's account (See screenshot below)
- Via API by using this endpoint
All potential permission_codes for locked accounts are listed below:
|Credits are derived from a prohibited industry.
|Requested documents not provided within the allotted 14-day window.
|Dormant account status with balance. Manually reviewed by Compliance.
|Documents used to create account are in Synapse's blocked list.
|Fraudulent documents used to create account.
|Velocity of returns indicates fraud (automated lock).
|The account is overdrawn. Next steps to remedy a negative balance can be found here.
|May be due to a specific transaction return. Return codes that can lock users and/or nodes are indicated here.
|Compliance Reasons -- Indications of unusual/suspicious activity found.
|Legal Request -- Synapse received legal notice to restrict account.