Why does this user have Locked permissions?
To determine why a user is locked, you can review the user's permission code.
- Via the dashboard when viewing the user's account (See screenshot below)
- Via API by using this endpoint
All potential permission_codes for locked accounts are listed below:
|BLOCKED_INDUSTRY||Credits are derived from a prohibited industry.|
|DOCS_NOT_PROVIDED||Requested documents not provided within the allotted 14-day window.|
|DORMANT_ACCOUNT||Dormant account status with balance. Manually reviewed by Compliance.|
|KYC_FRAUD|BLOCKED_LIST||Documents used to create account are in Synapse's blocked list.|
|KYC_FRAUD|FRAUDULENT_DOCS||Fraudulent documents used to create account.|
|HIGH_RETURNS||Velocity of returns indicates fraud (automated lock).|
|NEGATIVE_BALANCE||The account is overdrawn. Next steps to remedy a negative balance can be found here.|
|NOT_KNOWN||May be due to a specific transaction return. Return codes that can lock users and/or nodes are indicated here.|
|UNUSUAL_ACTIVITY|COMPLIANCE_SUSPICIOUS||Compliance Reasons -- Indications of unusual/suspicious activity found.|
|UNUSUAL_ACTIVITY|LEGAL_REQUEST||Legal Request -- Synapse received legal notice to restrict account.|