Can Synapse Update A User's KYC Docs?



A user needs their KYC Docs updated - Can Synapse Support update this User's Docs for me?


No, Synapse Support does not update a User's PII or KYC Docs.

This could make Synapse liable if the User's information is updated incorrectly or without proper verification.

If a platform needs to update a User's information, they should do using any of the following processes.

  • Have the user update their information directly on their app.
  • Update their PII or KYC Doc on the dashboard or via API.
    • To update the User's Docs via API, you will PATCH the user with the endpoint linked here
    • To update the User's Docs via the dashboard, you will need to sign in as the user and then edit the User's Docs
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