1. Synapse
  2. Transactions
  3. Synapse-Issued Accounts (Internal)
  4. Account Number Issuance

How Do I Stop a Check Transaction?

Steven
Updated

product_graphic_1.png

Question

A user had a physical check sent to them, but now they want to cancel the check - how do I resolve this?

Answer

You can cancel a CHECK-US transaction if the transaction has a status of one of the following:

  • Created
  • Queued-By-Synapse
  • Processing Debit
  • Processing Credit


To cancel the CHECK-US transaction, you can use this endpoint. Or, you can cancel the transaction via the dashboard:

  1. Sign in as the user

  2. Navigate to the 'Transactions' tab for the user, and select the CHECK-US transaction

  3. Select 'Cancel Transaction' in the top right corner of the screen

    Screen_Shot_2022-05-10_at_8.29.49_AM.png

  4. You will then be prompted for confirmation to cancel the transaction

    Screen_Shot_2022-05-10_at_8.29.57_AM.png

  5. The transaction is now canceled. No further action is required.

    Screen_Shot_2022-05-10_at_8.30.12_AM.png
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    ELA

    Thanks u so much ¡

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