| Audience | End Users |
| Category | Banking App Support |
Question
I'm having trouble logging into the app. How can I get back into my account?
Answer
Synapse is the back-end banking services provider for various financial institutions. Your financial institution is able to help with any app-related issues, such as app navigation questions, login issues, password resets, etc. Synapse customer support does not have access to the specific banking application you're using.
Synapse cannot assist with app-related inquiries
Our team does not have access to assist with these types of questions. Please reach out to your financial institution for assistance
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