General

Clients

• How to request a spec sheet update
• How to create a Synapse Help Center account
• How to Request a Spec Sheet Update
• Where can I find my Client ID & Client Secret?
• Steps to Going Live
• How can I read the spec sheet KYC?
• See all 8 articles

Users

• How Do I Manage Duplicate User Accounts?

Nodes

• Using an Account Aggregation Partner outside of Synapse
• How do Micro-Deposits work?

Subnets

• How can I ship a New Card on the Dashboard?

Transactions

• Canceled Transaction: "Outside the Scope of Platform Flow of Funds"
• How Do I Resolve a Canceled Transaction?
• Transaction cut off times
• Using the Facilitator Fee to Cover Transaction Fees
• How does ACH work?

Policies

• I Can't Login to my Banking App
• Synapse Customer Support Operating Hours
• What businesses are prohibited from using Synapse?

Agents Only

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