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  1. Synapse
  2. General

General

Users

  • Can Synapse Update A User's Address?
  • What Is A DBA Document?
  • Why Is This User Unverified?
  • Why Is This User Locked?
  • Why Is This User's SSN Invalid?
  • Why Is This Photo ID Invalid?
  • See all 16 articles

Nodes

  • Reconcile negative balance
  • How to Create a Node
  • How to Generate Custom Statements
  • Using the Facilitator Fee to Cover Transaction Fees
  • Which banks are supported with Bank Logins?
  • How do Micro-Deposits work?

Subnets

  • Pre_Auth, Pre_Auth_Competion, and Force_Post Processing
  • How to Ship a Card
  • Card Printing: On Demand Printing
  • Card Issuance: Custom Plastic Card
  • Card Issuance: Collateral Templates
  • Card Issuance: Setting up Physical Cards

Transactions

  • C10-F -- Platform is not allowed to transact in the sender's/receiver's country.
  • [Returned on Credit] R20 -- Non-Transaction Account
  • Why can users CREATE transactions if sending node is NSF? Why do they not CANCEL?
  • Canceled Transaction: "Outside the Scope of Platform Flow of Funds"
  • How Do I Stop a Check Transaction?
  • How Do I Reprocess a Canceled RDC?
  • See all 17 articles

Policies

  • How to request a spec sheet update
  • How to create a Synapse Help Center account
  • How to Request a Spec Sheet Update
  • I Can't Login to my Banking App
  • Synapse Customer Support Operating Hours
  • How to Assign Dashboard Permissions To Individual Logins
  • See all 17 articles

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