General
Getting Started
- Preparing for your Compliance Review
- Steps to Going Live
- Resources to help you build
- Requesting Sandbox Keys
- Creating a production account
- Common Flow (includes API references)
Is Synapse a good fit?
- What Products does Synapse Offer?
- Account Types
- ACH Guide
- Does Synapse support international payments?
- Does Synapse have transaction limits?
- How long does a transaction take to settle?
Compliance, Legal & Fraud
- Chargeback Process: Card Issuance
- How do we handle screenings matches?
- W-9 Certification Language
- Required Disclosures, Notifications & Error Resolution
- Where can I find SynapseFI legal references?
- How do we handle returns?
Security
- Does Synapse share my information?
- Is Synapse PCI Compliant?
- How private is my data?
- Does Synapse keep data backups?
- How does Synapse monitor its servers?
- Does Synapse use Firewalls to protect my data?
Pricing
FAQ
- Card Issuance: Custom Plastic Card
- Card Issuance: Collateral Templates
- Card Issuance: Setting up Physical Cards
- Card Printing: Print on Demand
- Interest Bearing Accounts
- How to create subnets on the Dashboard
Using the Dashboard
- Login as a user on the dashboard
- Where can I find my Client ID & Client Secret?
- How to Export Transaction History (CSV or JSON)
- Funding a Reserve Account
- How do I update my email, password or 2FA device?
- I forgot my password! How do I reset it?