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  1. Synapse
  2. General

General

Verification

  • Why Is This User Unverified?
  • Why Is This User Locked?
  • Why Is This User's SSN Invalid?
  • Why Is This Photo ID Invalid?
  • How Do I Manage Duplicate User Accounts?
  • Identify user in the Synapse Dashboard
  • See all 9 articles

FAQ

  • How Do I Stop a Check Transaction?
  • How Do I Reprocess a Canceled RDC?
  • Can Synapse Update A User's Address?
  • How Do I Resolve a Canceled Transaction?
  • What does it mean when I receive a chargeback on an RDC?
  • How does a Wire Recall Request Work?
  • See all 26 articles

Guides

  • How to Assign Dashboard Permissions To Individual Logins
  • How to fund various Reserve and Payment nodes for your developer account
  • How to Ship a Card
  • How to setup a developer account
  • How to Update Billing Account
  • How to Add Additional Logins to Platform Accounts
  • See all 13 articles

Disputes

  • How to Submit a Card Dispute

Implementation

  • Card Printing: On Demand Printing
  • Card Issuance: Custom Plastic Card
  • Card Issuance: Collateral Templates
  • Card Issuance: Setting up Physical Cards
  • Prepping for Code Review

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