General

Users

• Can Synapse Update A User's Address?
• What Is A DBA Document?
• Why Is This User Unverified?
• Why Is This User Locked?
• Why Is This User's SSN Invalid?
• Why Is This Photo ID Invalid?
• See all 16 articles

Nodes

• Reconcile negative balance
• How to Create a Node
• How to Generate Custom Statements
• Using the Facilitator Fee to Cover Transaction Fees
• Which banks are supported with Bank Logins?
• How do Micro-Deposits work?

Subnets

• Pre_Auth, Pre_Auth_Competion, and Force_Post Processing
• How to Ship a Card
• Card Printing: On Demand Printing
• Card Issuance: Custom Plastic Card
• Card Issuance: Collateral Templates
• Card Issuance: Setting up Physical Cards

Transactions

• C10-F -- Platform is not allowed to transact in the sender's/receiver's country.
• [Returned on Credit] R20 -- Non-Transaction Account
• Why can users CREATE transactions if sending node is NSF? Why do they not CANCEL?
• Canceled Transaction: "Outside the Scope of Platform Flow of Funds"
• How Do I Stop a Check Transaction?
• How Do I Reprocess a Canceled RDC?
• See all 17 articles

Policies

• How to request a spec sheet update
• How to create a Synapse Help Center account
• How to Request a Spec Sheet Update
• I Can't Login to my Banking App
• Synapse Customer Support Operating Hours
• How to Assign Dashboard Permissions To Individual Logins
• See all 17 articles