General

Verification

• Why Is This User Unverified?
• Why Is This User Locked?
• Why Is This User's SSN Invalid?
• Why Is This Photo ID Invalid?
• How Do I Manage Duplicate User Accounts?
• Identify user in the Synapse Dashboard
• See all 9 articles

FAQ

• Why can users CREATE transactions if sending node is NSF? Why do they not CANCEL?
• I Can't Login to my Banking App
• Canceled Transaction: "Outside the Scope of Platform Flow of Funds"
• How Do I Stop a Check Transaction?
• How Do I Reprocess a Canceled RDC?
• Can Synapse Update A User's Address?
• See all 29 articles

Guides

• How to Request a Spec Sheet Update
• How to Assign Dashboard Permissions To Individual Logins
• How to fund various Reserve and Payment nodes for your developer account
• How to Ship a Card
• How to setup a developer account
• How to Update Billing Account
• See all 14 articles

Disputes

• How to Submit a Card Dispute

Implementation

• Card Printing: On Demand Printing
• Card Issuance: Custom Plastic Card
• Card Issuance: Collateral Templates
• Card Issuance: Setting up Physical Cards
• Prepping for Code Review