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  2. FAQ

FAQ

  • C10-F -- Platform is not allowed to transact in the sender's/receiver's country.
  • [Returned on Credit] R20 -- Non-Transaction Account
  • Why can users CREATE transactions if sending node is NSF? Why do they not CANCEL?
  • I Can't Login to my Banking App
  • Canceled Transaction: "Outside the Scope of Platform Flow of Funds"
  • How Do I Stop a Check Transaction?
  • How Do I Reprocess a Canceled RDC?
  • Can Synapse Update A User's Address?
  • How Do I Resolve a Canceled Transaction?
  • What does it mean when I receive a chargeback on an RDC?
  • How does a Wire Recall Request Work?
  • đŸ•’ Synapse Customer Support Hours
  • Why Is This ACH Transaction Delayed?
  • Unverified Users with Missing KYC
  • Unverified users with Invalid KYC
  • Transaction cut off times
  • What is an MT103 or MT199?
  • Incoming Wires exceed Limits
  • "[Returned on Debit] R01 -- Insufficient Funds" Error on Incoming ACH Transaction
  • Understanding Settlement Times/Delays
  • How do we handle screenings matches?
  • Where can I find my Client ID & Client Secret?
  • Online Logins vs. Account/Routing Numbers
  • What is a non-transaction account?
  • What businesses are prohibited from using Synapse?
  • Which banks are supported with Bank Logins?
  • Where can I find my EIN verification letter?
  • Setting a new Fingerprint for your Platform Account
  • How does ACH work?
  • How do Micro-Deposits work?
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