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  1. Synapse
  2. Users

Users

  • Can Synapse Update A User's Address?
  • What Is A DBA Document?
  • Why Is This User Unverified?
  • Why Is This User Locked?
  • Why Is This User's SSN Invalid?
  • Why Is This Photo ID Invalid?
  • What Is A Soft Match?
  • How Do I Manage Duplicate User Accounts?
  • Unverified Users with Missing KYC
  • Unverified users with Invalid KYC
  • Identify user in the Synapse Dashboard
  • How to Change a User's Status
  • How to Upload KYC Documents
  • How to Sign In as the User
  • How do we handle screenings matches?
  • Where can I find my EIN verification letter?

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