• Can Synapse Update A User's Address?
• What Is A DBA Document?
• Why Is This User Unverified?
• Why Is This User Locked?
• Why Is This User's SSN Invalid?
• Why Is This Photo ID Invalid?
• What Is A Soft Match?
• How Do I Manage Duplicate User Accounts?
• Unverified Users with Missing KYC
• Unverified users with Invalid KYC
• Identify user in the Synapse Dashboard
• How to Change a User's Status
• How to Upload KYC Documents
• How to Sign In as the User
• How do we handle screenings matches?
• Where can I find my EIN verification letter?