How do I check for invalid virtual KYC docs?
You can check by checking the Virtual Docs section of the user under the documents tab.
- Search the user on the Users Tab.
- Go to their 'Documents'
- Filter for "Virtual Docs"
If a certain type of Virtual KYC is invalid, it will be reflected here for a given document.
Generally, the main reason Virtual KYC is marked invalid is due to a name mismatch.
Due to this, it is vital to ensure the legal name used to register the user is exactly how their legal name would appear in the virtual document.